Returns

Returns

Returns Instructions

MADE TO ORDER -  Please note that if an item says it is Made to Order, we will not be able to cancel, adjust, credit or exchange your order.  These items are ordered and shipped directly from the manufacturer. Should you receive a defective item, please email us via our Contact page.

 

If you have received the incorrect item or simply wish to return, please follow the steps below and we will process a refund for orders returned within 30 days. 

 

SHIP TO:

 

WMAS eCommerce Returns/Gnarlywood

2081 Faraday Ave,

Carlsbad, CA 92008

 

  1. Please include this packing slip in your return, circle the item(s) your are returning and check one of the below return reasons
  2. Enclose your filled out packing slip with selected reason in your package. 
  3. Please note original shipping and handling costs are not refundable and you will be responsible for all costs associated with returning the original shipment. We recommend using a carrier that offers tracking and insurance. 
  4. Credits will be applied to your account within 15 business days after we receive and process your return.
  5. Please note that some items are non-returnable. Please check product description and store FAQs for details.   

 

Return Reasons – Please check one:

  1. Size did not fit________________
  2. Wrong Item_________________
  3. Different from website description____________
  4. Not as expected________________
  5. Other (please specify) _________________

If you received a damaged or defective product, please contact Customer Service with your order number and a photo via our Contact page.

 

*Non-Returnable Items

Unfortunately, we cannot accept returns on the following items:

  • Any apparel item that has obvious signs of use
  • Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective
  • Downloadable media or software products
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
  • Any product missing the serial number or UPC
  • "Final Sale" items
  • Fragrances

Please note: Specific products may be non-returnable as well, check product description for details.